I love the Canadian system! It works!!!
Using only the Internet, we have been able to claim pension for both my parents, and they have been given arrears for 11 months, too. I only wish we could have done it sooner. I am thrilled about all this because I had a hand in form-filling. We only had to snailmail one document each.
My parents lived and worked in Canada from 1967-1972, in Edmonton, Alberta.